Why will my computer not boot to windows?
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Ensure that the X-image software has loaded properly and all the on-screen instructions have been followed. Do not interrupt the X-image process until it has it finished this process
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Check all external peripherals ( mouse, keyboard cables etc…) to ensure that they are tightly secured into the computer system
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Retry re-booting the system. Prior to re-booting remove the battery and power cable. Hold down the power button to remove any charge from the motherboard. You can now replace the battery and power cable and re-boot. The same process is used for both a laptop or desktop
How do I run a Pre-boot system assessment or Diagnostics on my Dell laptop or desktop?
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Reboot your computer
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Tap on the F12 key repeatedly until the boot option menu appears
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Choose diagnostics on a laptop computer or hard
drive diagnostics on a desktop computer
How do I change ownership information on a Dell computer I have purchased?